Returns Policy

At Hobbyverse, we strive to offer a wide selection of hobby products that bring joy to our customers. We understand that sometimes things don't work out, and we're here to ensure your experience with us is positive. Please read our returns policy carefully.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging (if applicable).
• The return must be initiated within 30 days from the date of purchase.
• The item must include all original parts, accessories, and instructions (if applicable).
• A valid proof of purchase (such as your order confirmation or receipt) must be provided.

2. Non-Returnable Items

For safety, hygiene, or other reasons, some items are non-returnable:

• Opened or used model kits, puzzles, or collectibles (unless defective)
• Paints, glues, or adhesives that have been opened or used
• Custom-built or personalized items
• Digital products, software, and downloadable content
• Special orders or clearance items
• Gift cards

3. How to Return an Item

Returning an item is easy! Here's how:

1. Contact Us: Reach out to our Customer Service team at msavage@hobbyverse.uk within 30 days of purchase. Provide your order number, the product you wish to return, and the reason for your return.
2. Return Authorization: We’ll send you return instructions and a return authorization number.
3. Package the Item: Ensure the item is in its original packaging with all accessories and instructions included. We recommend securely packaging your return to avoid any damage during shipping.
4. Ship the Item: Once authorized, ship the item to the address provided. You will be responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect item).

4. Return Processing & Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund:

• If your return is approved, we will issue a refund to your original payment method within 7-10 business days. Please note that processing time may vary depending on your payment provider or bank.
• If your return is not approved, we will contact you with the reason and arrange for the item to be sent back to you at your expense.

5. Exchanges

If you're looking to exchange an item for a different size, color, or model, please contact our Customer Service team. You will need to return the original item and place a new order for the exchange. Shipping fees for exchanges may apply.

6. Defective or Damaged Items

If the item you received is defective, damaged, or not as described, please let us know as soon as possible by contacting us at msavage@hobbyverse.uk. We will:

• Offer a full refund or replacement.
• Provide free return shipping for the defective item.

Please inspect all items upon receipt to ensure they meet your expectations. If there is a problem with your order, we are here to make it right!

7. Contact Us

If you have any questions or need assistance with your return, please contact our Customer Service team:

• Email: msavage@hobbyverse.uk
• Phone: 07852 676636
• Hours: Monday - Friday 5:30pm - 10:00pm. Saturday - Sunday 9:00am - 5:00pm.

Thank you for choosing Hobbyverse! We appreciate your business and are committed to helping you find the best hobby products.